How Ready Are the Turkish Hospitality and Travel Organizations for E-Complaint Handling?
Main purpose of this study was to examine Turkish hospitality and travel organizations’ readiness level with e-complaint handling processes and to reveal their return intent to e-complaints. Although handling customer complaints online has become a strategic concern in hospitality and travel ind...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Akademik Bilişim Araştırmaları Derneği
2016-07-01
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| Series: | Online Academic Journal of Information Technology |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/pub/ajit-e/issue/54430/740876 |