Healthcare Professionals' Responses to Complaints: A Qualitative Interview Study With Patients, Carers and Healthcare Professionals Using the Theoretical Domains Framework and COM‐B Model

Healthcare Professionals' Responses to Complaints: A Qualitative Interview Study With Patients, Carers and Healthcare Professionals Using the Theoretical Domains Framework and COM‐B Model

ABSTRACT Background Patient complaints in healthcare settings can provide feedback for monitoring and improving healthcare services. Behavioural responses to complaints (e.g., talking or apologising to a patient) can influence the trajectory of a complaint for instance, whether a complaint is escala...

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Bibliographic Details
Main Authors: Vivi Antonopoulou, Paulina M. Schenk, Alison R. McKinlay, Paul Chadwick, Carly Meyer, Beckie Gibson, Falko F. Sniehotta, Fabiana Lorencatto, Ivo Vlaev, Angel M. Chater
Format: Article
Language:English
Published: Wiley 2024-12-01
Series:Health Expectations
Subjects:
behavioral research
COM‐B
health services
patient feedback
patient safety
TDF
Online Access:https://doi.org/10.1111/hex.70118

Internet

https://doi.org/10.1111/hex.70118

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