Structural Equation Modeling of Associations Between Quality of Services and Satisfaction, Loyalty, and Trust of Patients Referring to Health and Medical Centers
Background: Today, the hospital's priority is to attract and retain customers. Recent research has shown that the provided quality of services can influence customer reuse, loyalty, trust and satisfaction. The purpose of this study was to investigate the relationship between service quality and...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Guilan University of Medical Sciences
2019-10-01
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| Series: | Caspian Journal of Health Research |
| Subjects: | |
| Online Access: | http://cjhr.gums.ac.ir/article-1-134-en.html |