The effect of the physical and social servicescape elements on the customer satisfaction and the intention to recommend the service. Evidence from the nightclub sector during COVID-19 pandemic

The effect of the physical and social servicescape elements on the customer satisfaction and the intention to recommend the service. Evidence from the nightclub sector during COVID-19 pandemic

AbstractThis article seeks to reveal the most important elements of the physical and social servicescape in determining customer satisfaction and the intention to recommend the service during COVID-19-related restrictions. The necessity to wear masks, maintain social distance and other COVID-19 cont...

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Bibliographic Details
Main Authors: Mangirdas Morkunas, Elzė Rudienė, Norbertas Valiauga
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Business & Management
Subjects:
Physical servicescape
social servicescape
COVID-19
partial least squares analysis
nightclubs
Kaouther Kooli
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2024.2321866

Internet

https://www.tandfonline.com/doi/10.1080/23311975.2024.2321866

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