Understanding Complaints in the Emergency Department
The aim of this research is to identify the main determinants of patients’ complaints and potential mediators and moderators in this regard. This research shows that complaints can result from a complex set of processes involving direct, mediating, and moderating effects. Interventions aimed at redu...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2021-12-01
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| Series: | Health Services Insights |
| Online Access: | https://doi.org/10.1177/11786329211057351 |