ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RUMAH SAKIT BERDASARKAN METODE SERVICE QUALITY (SERVQUAL)
Measuring the level of patient satisfaction at the hospital is done to measure the performance of the services provided. In measuring the level of satisfaction in the March 2020 period at the GrandMed hospital, it involved 98 inpatients as a sample of a population of 129 patients. The data collectio...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Fakultas Keperawatan dan Fisioterapi Institut Kesehatan Medistra Lubuk Pakam
2020-10-01
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| Series: | Jurnal Keperawatan dan Fisioterapi |
| Subjects: | |
| Online Access: | https://ejournal.medistra.ac.id/index.php/JKF/article/view/522 |