ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RUMAH SAKIT BERDASARKAN METODE SERVICE QUALITY (SERVQUAL)

ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RUMAH SAKIT BERDASARKAN METODE SERVICE QUALITY (SERVQUAL)

Measuring the level of patient satisfaction at the hospital is done to measure the performance of the services provided. In measuring the level of satisfaction in the March 2020 period at the GrandMed hospital, it involved 98 inpatients as a sample of a population of 129 patients. The data collectio...

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Bibliographic Details
Main Authors: Beny Irawan, Erwin Daniel Sitanggang
Format: Article
Language:English
Published: Fakultas Keperawatan dan Fisioterapi Institut Kesehatan Medistra Lubuk Pakam 2020-10-01
Series:Jurnal Keperawatan dan Fisioterapi
Subjects:
service
level of satisfaction
servqual
hospital
patient
Online Access:https://ejournal.medistra.ac.id/index.php/JKF/article/view/522

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