Service Recovery and Its Effect on Students’ Satisfaction, Trust, and WOM Communication
Service failure is often inevitable; it affects the levels of satisfaction, trust, and WOM. The purpose of this study is to examine the effect of service recovery, by using distributive, procedural, and interactional justice approaches, on students’ satisfaction, trust, and WOM communication at diff...
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| Format: | Article |
| Language: | English |
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Prasetiya Mulya Publishing
2018-08-01
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| Series: | International Research Journal of Business Studies |
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| Online Access: | http://irjbs.com/index.php/jurnalirjbs/article/view/1317 |