Application of European Foundation for Quality Management Excellence Model via Performa Information System Approach for Assessing the Human Resources Management Performance at Isfahan University of Medical Sciences
Introduction: Human resources information management as one of the valuable and modern achievement is the biggest challenge that managers are faced with and there is a deep believe on application and practical execution of modern managerial approaches in human resource area such as European Foundati...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
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Vesnu Publications
2009-09-01
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| Series: | مدیریت اطلاعات سلامت |
| Online Access: | http://him.mui.ac.ir/index.php/him/article/view/124 |
| Summary: | Introduction: Human resources information management as one of the valuable and modern achievement is the biggest challenge that managers are faced with and there is a deep believe on application and practical execution of modern managerial approaches in human resource area such as European Foundation for Quality Management (EFQM) model can cause performance improvement and organizational efficiency. EFQM presents assessment criteria information system for organization to evaluate organization performance and excellence in quality .The purpose of this study was to implement EFQM model through information system Performa system at Isfahan medical sciences university.
Methods: This was an applied and descriptive cross-sectional research. The study population consisted of 32 staff managers and their deputies. Data collection instrument was an approach information performa system. Collected data were analyzed through descriptive statistics using SPSS and EFQM software's. Score for each of nine factors according to RADAR logic was calculated.
Results: Total score for assessment of human resource management was 516, for empowerment 294, and for results were 222. Percentage score for each of the nine factors was as follows: leadership 61%, policy and strategy 75%, employees 58%, resources and partners 52%, processes 53%, client results 43%, employees results 29%, community results 55%, and key performance results 52%.
Conclusion: Performa Information System approach in this model provided a system of information about strength area that needs improwment in human resources management in Isfahan University of Medical Sciences by using RADAR logic for improvement case and change were followed.
Keywords: Employee Performance Appraisal; Personnel Management; Models, Theoretical. |
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| ISSN: | 1735-7853 1735-9813 |