A QFD Application in Satisfying Customers' Exceptions in Higher Education
QFD is a comprehensive quality tool specifically aimed at translating customers ‘voices into operations requirement .This technique is applied not only in production operations , but also in service operations including education services. In this article service -based ...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2004-08-01
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| Series: | مطالعات مدیریت بهبود و تحول |
| Online Access: | https://jmsd.atu.ac.ir/article_4770_770d70b04be312eee3e3c3a3f397e57c.pdf |