DEALING WITH KANO MODEL DYNAMICS: STRENGTHENING THE QUALITY FUNCTION DEPLOYMENT AS A DESIGN FOR SIX SIGMA TOOL
Six Sigma has been known to be a breakthrough business strategy to achieve customer satisfaction through defect reduction and cost optimization. A flawless product or service would, however, be of little value if it does not sell. Thus, it is of considerable importance to begin with the customer. Qu...
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| Format: | Article |
| Language: | English |
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Petra Christian University
2007-01-01
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| Series: | Jurnal Teknik Industri |
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| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/ind/article/view/16615 |