Customer loyalty to Islamic banks: Evidence from Indonesia

Customer loyalty to Islamic banks: Evidence from Indonesia

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of state-o...

Full description

Bibliographic Details
Main Authors: Bayu Arie Fianto, Christopher Gan, Tika Widiastuti, Raditya Sukmana
Format: Article
Language:English
Published: Taylor & Francis Group 2020-01-01
Series:Cogent Business & Management
Subjects:
islamic bank
customer loyalty
state-owned bank
private bank
indonesia
Online Access:http://dx.doi.org/10.1080/23311975.2020.1859849

Internet

http://dx.doi.org/10.1080/23311975.2020.1859849

Similar Items