KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA
Service quality is an evaluation of the results of the process of comparing the services that consumers have received with the service they expect. Based on the results of observations that have been made found several student complaints about poor service quality, including in the form of facilitie...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Muhammadiyah Metro
2019-05-01
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| Series: | Aksioma: Jurnal Program Studi Pendidikan Matematika |
| Subjects: | |
| Online Access: | http://ojs.fkip.ummetro.ac.id/index.php/matematika/article/view/1891 |
| _version_ | 1811343049807101952 |
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| author | Atica Puspitaningtyas Rubhan Masykur Siska Andriani |
| author_facet | Atica Puspitaningtyas Rubhan Masykur Siska Andriani |
| author_sort | Atica Puspitaningtyas |
| collection | DOAJ |
| description | Service quality is an evaluation of the results of the process of comparing the services that consumers have received with the service they expect. Based on the results of observations that have been made found several student complaints about poor service quality, including in the form of facilities or infrastructure. The purpose of this study was to determine the level of student satisfaction with the quality of education services with the servqual method. This research is a descriptive qualitative study. The data analysis technique uses the servqual method and the importance performance analysis (IPA) method. The results in this study show that students are not satisfied with the educational services provided by the mathematics education department, whereas in the science analysis there are several service items which are included in the top priority namely timely attendance, security, friendliness, structuring the lecture room, AC facilities, LCD facilities and worship facilities. |
| first_indexed | 2024-04-13T19:21:49Z |
| format | Article |
| id | doaj.art-dbe33d352f664c9cabeaa763d8cab433 |
| institution | Directory Open Access Journal |
| issn | 2089-8703 2442-5419 |
| language | Indonesian |
| last_indexed | 2024-04-13T19:21:49Z |
| publishDate | 2019-05-01 |
| publisher | Universitas Muhammadiyah Metro |
| record_format | Article |
| series | Aksioma: Jurnal Program Studi Pendidikan Matematika |
| spelling | doaj.art-dbe33d352f664c9cabeaa763d8cab4332022-12-22T02:33:30ZindUniversitas Muhammadiyah MetroAksioma: Jurnal Program Studi Pendidikan Matematika2089-87032442-54192019-05-018120521410.24127/ajpm.v8i1.18911180KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKAAtica Puspitaningtyas0Rubhan Masykur1Siska Andriani2Pendidikan Matematika, UIN Raden Intan LampungPendidikan Matematika, UIN Raden Intan LampungPendidikan Matematika, UIN Raden Intan LampungService quality is an evaluation of the results of the process of comparing the services that consumers have received with the service they expect. Based on the results of observations that have been made found several student complaints about poor service quality, including in the form of facilities or infrastructure. The purpose of this study was to determine the level of student satisfaction with the quality of education services with the servqual method. This research is a descriptive qualitative study. The data analysis technique uses the servqual method and the importance performance analysis (IPA) method. The results in this study show that students are not satisfied with the educational services provided by the mathematics education department, whereas in the science analysis there are several service items which are included in the top priority namely timely attendance, security, friendliness, structuring the lecture room, AC facilities, LCD facilities and worship facilities.http://ojs.fkip.ummetro.ac.id/index.php/matematika/article/view/1891Importance Performance AnalysisStudent SatisfactionServqual |
| spellingShingle | Atica Puspitaningtyas Rubhan Masykur Siska Andriani KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA Aksioma: Jurnal Program Studi Pendidikan Matematika Importance Performance Analysis Student Satisfaction Servqual |
| title | KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA |
| title_full | KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA |
| title_fullStr | KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA |
| title_full_unstemmed | KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA |
| title_short | KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA |
| title_sort | kualitas pelayanan pendidikan dalam menganalisis kepuasan mahasiswa pada program studi pendidikan matematika |
| topic | Importance Performance Analysis Student Satisfaction Servqual |
| url | http://ojs.fkip.ummetro.ac.id/index.php/matematika/article/view/1891 |
| work_keys_str_mv | AT aticapuspitaningtyas kualitaspelayananpendidikandalammenganalisiskepuasanmahasiswapadaprogramstudipendidikanmatematika AT rubhanmasykur kualitaspelayananpendidikandalammenganalisiskepuasanmahasiswapadaprogramstudipendidikanmatematika AT siskaandriani kualitaspelayananpendidikandalammenganalisiskepuasanmahasiswapadaprogramstudipendidikanmatematika |