KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA

KUALITAS PELAYANAN PENDIDIKAN DALAM MENGANALISIS KEPUASAN MAHASISWA PADA PROGRAM STUDI PENDIDIKAN MATEMATIKA

Service quality is an evaluation of the results of the process of comparing the services that consumers have received with the service they expect. Based on the results of observations that have been made found several student complaints about poor service quality, including in the form of facilitie...

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Bibliographic Details
Main Authors: Atica Puspitaningtyas, Rubhan Masykur, Siska Andriani
Format: Article
Language:Indonesian
Published: Universitas Muhammadiyah Metro 2019-05-01
Series:Aksioma: Jurnal Program Studi Pendidikan Matematika
Subjects:
Importance Performance Analysis
Student Satisfaction
Servqual
Online Access:http://ojs.fkip.ummetro.ac.id/index.php/matematika/article/view/1891

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