The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South Africa
Orientation: Given the importance of employee job satisfaction to organisational success, job satisfaction is still a common element for any organisation to be successful. Research purpose: To determine to what extent employee perceptions of performance management impact job satisfaction. Motivati...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2022-08-01
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| Series: | SA Journal of Human Resource Management |
| Subjects: | |
| Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/1804 |
| _version_ | 1811211132460859392 |
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| author | Lloyd Mphahlele Leigh-Anne P. Dachapalli |
| author_facet | Lloyd Mphahlele Leigh-Anne P. Dachapalli |
| author_sort | Lloyd Mphahlele |
| collection | DOAJ |
| description | Orientation: Given the importance of employee job satisfaction to organisational success, job satisfaction is still a common element for any organisation to be successful.
Research purpose: To determine to what extent employee perceptions of performance management impact job satisfaction.
Motivation for the study: This study was motivated by the relative paucity of extant literature considering the relationship between employee job satisfaction and the implementation of performance management systems within telecommunications companies in South Africa.
Research approach/design and method: A survey-based quantitative approach was employed to collect data from 300 employees in a telecommunications company in South Africa. The survey instrument comprised items measuring perceptions of performance management and the performance management system and an adapted Minnesota Satisfaction Questionnaire (MSQ) that was used to evaluate job satisfaction. Survey items were accompanied by a five-point Likert-type scale. A nonprobability convenience sampling method was adopted.
Main findings: The results showed that perceived policy implementation and perceived fairness have a positive and significant effect on job satisfaction, with perceived fairness having a greater overall effect.
Practical/managerial implications: The implementation of a performance management system should be predicated on fairness and all due efforts to underline and communicate the fairness of the system, coupled with consistent policy implementation, can improve employee job satisfaction.
Contribution/value-add: This study more broadly illustrates the importance of perceived fairness and consistent policy application in the implementation of a performance management system to overall employee job satisfaction. |
| first_indexed | 2024-04-12T05:07:34Z |
| format | Article |
| id | doaj.art-dc18a93aae5c4fc698cd6398584b6397 |
| institution | Directory Open Access Journal |
| issn | 1683-7584 2071-078X |
| language | English |
| last_indexed | 2024-04-12T05:07:34Z |
| publishDate | 2022-08-01 |
| publisher | AOSIS |
| record_format | Article |
| series | SA Journal of Human Resource Management |
| spelling | doaj.art-dc18a93aae5c4fc698cd6398584b63972022-12-22T03:46:51ZengAOSISSA Journal of Human Resource Management1683-75842071-078X2022-08-01200e1e910.4102/sajhrm.v20i0.1804672The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South AfricaLloyd Mphahlele0Leigh-Anne P. Dachapalli1Faculty of Management Sciences, Tshwane School for Business, Tshwane University of Technology, PretoriaDepartment People Management and Development, Faculty of Management Sciences, Tshwane University of Technology, PretoriaOrientation: Given the importance of employee job satisfaction to organisational success, job satisfaction is still a common element for any organisation to be successful. Research purpose: To determine to what extent employee perceptions of performance management impact job satisfaction. Motivation for the study: This study was motivated by the relative paucity of extant literature considering the relationship between employee job satisfaction and the implementation of performance management systems within telecommunications companies in South Africa. Research approach/design and method: A survey-based quantitative approach was employed to collect data from 300 employees in a telecommunications company in South Africa. The survey instrument comprised items measuring perceptions of performance management and the performance management system and an adapted Minnesota Satisfaction Questionnaire (MSQ) that was used to evaluate job satisfaction. Survey items were accompanied by a five-point Likert-type scale. A nonprobability convenience sampling method was adopted. Main findings: The results showed that perceived policy implementation and perceived fairness have a positive and significant effect on job satisfaction, with perceived fairness having a greater overall effect. Practical/managerial implications: The implementation of a performance management system should be predicated on fairness and all due efforts to underline and communicate the fairness of the system, coupled with consistent policy implementation, can improve employee job satisfaction. Contribution/value-add: This study more broadly illustrates the importance of perceived fairness and consistent policy application in the implementation of a performance management system to overall employee job satisfaction.https://sajhrm.co.za/index.php/sajhrm/article/view/1804performance managementperformance management systemjob satisfactionperformance appraisaltelecommunications company |
| spellingShingle | Lloyd Mphahlele Leigh-Anne P. Dachapalli The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South Africa SA Journal of Human Resource Management performance management performance management system job satisfaction performance appraisal telecommunications company |
| title | The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South Africa |
| title_full | The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South Africa |
| title_fullStr | The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South Africa |
| title_full_unstemmed | The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South Africa |
| title_short | The influence of performance management systems on employee job satisfaction levels at a telecommunications company in South Africa |
| title_sort | influence of performance management systems on employee job satisfaction levels at a telecommunications company in south africa |
| topic | performance management performance management system job satisfaction performance appraisal telecommunications company |
| url | https://sajhrm.co.za/index.php/sajhrm/article/view/1804 |
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