Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work
The aim of this study was to compare the possibilities of experiencing positive well-being in call centers and other service sector work. The article focuses on the prevalence of working conditions (job demands, autonomy, and social support) in call centers and at other service sector workplaces and...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Aalborg University
2013-01-01
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| Series: | Nordic Journal of Working Life Studies |
| Subjects: | |
| Online Access: | https://tidsskrift.dk/njwls/article/view/26764 |