ANALISA KEPUASAN SENIOR MARKET TERHADAP KUALITAS LAYANAN DI HOTEL BINTANG 4 DAN BINTANG 5 DI SURABAYA

ANALISA KEPUASAN SENIOR MARKET TERHADAP KUALITAS LAYANAN DI HOTEL BINTANG 4 DAN BINTANG 5 DI SURABAYA

Senior market is one of the most prospective segments to be targeted for hospitality industry, including hotel business in Indonesia. This research aims to examine senior guest satisfaction toward service quality of four and five star hotels in Surabaya. Employing derived satisfaction method, guest...

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Bibliographic Details
Main Authors: Maria Tampubolon, Perdani Sukmaningrum
Format: Article
Language:English
Published: Petra Christian University 2007-01-01
Series:Jurnal Manajemen dan Wirausaha
Subjects:
expectation
perception
guest satisfaction
senior market
service quality
hotel
Surabaya.
Online Access:http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/16786

Internet

http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/16786

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