Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19

Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19

This study examines the effect of service quality on user satisfaction of public service agencies (BLU) in the education sector during the covid-19 pandemic. The quality of the services is measured using 14 service satisfaction indicators released in the Decree of the Minister of Administrative Refo...

Full description

Bibliographic Details
Main Authors: Benediktus Tandya Pinasthika, Alhamdi Zuhri, Martdian Ratna Sari
Format: Article
Language:English
Published: Research Center and Case Clearing House, Sekolah Tinggi Manajemen PPM 2023-01-01
Series:Journal of Management and Business Review
Subjects:
public service agency
university
governance
Online Access:https://jmbr.ppm-school.ac.id/index.php/jmbr/article/view/237

Internet

https://jmbr.ppm-school.ac.id/index.php/jmbr/article/view/237

Similar Items