Pengaruh Kualitas Layanan terhadap Kepuasaan Pengguna Badan Layanan Umum (BLU) Bidang Pendidikan Universitas selama Pandemi Covid-19
This study examines the effect of service quality on user satisfaction of public service agencies (BLU) in the education sector during the covid-19 pandemic. The quality of the services is measured using 14 service satisfaction indicators released in the Decree of the Minister of Administrative Refo...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Research Center and Case Clearing House, Sekolah Tinggi Manajemen PPM
2023-01-01
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| Series: | Journal of Management and Business Review |
| Subjects: | |
| Online Access: | https://jmbr.ppm-school.ac.id/index.php/jmbr/article/view/237 |
| Summary: | This study examines the effect of service quality on user satisfaction of public service agencies (BLU) in the education sector during the covid-19 pandemic. The quality of the services is measured using 14 service satisfaction indicators released in the Decree of the Minister of Administrative Reform Number: 63/KEP/M.PAN/7/2003. The sample in this research is state universities (PTN) with legal entities in Jabodetabek. The sample was determined using a purposive sampling technique. The results of this study indicate that service quality has a positive effect on service user satisfaction. Therefore, the better the service quality, the higher the satisfaction of service users. |
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| ISSN: | 1829-8176 2503-0736 |