Passenger Perceptions towards Service Quality of Airlines Based in Singapore

This research focuses on understanding how passengers had perceived airline's flight services as well as how passengers had evaluated the importance of service quality dimensions of airlines based in Singapore, specifically understanding whether full-service network carriers or low-cost carrie...

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Bibliographic Details
Main Authors: M. Syamil Bin Shahul Hamid, Glenn Baxter, Graham Wild
Format: Article
Language:English
Published: EconJournals 2021-02-01
Series:International Review of Management and Marketing
Online Access:https://www.econjournals.com/index.php/irmm/article/view/9096