Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education
In order to understand the nature of online student support services during the COVID-19 pandemic, 31 chief online officers representing a range of colleges and universities were interviewed in late Spring 2020. Findings highlighted issues of access and equity in online student support services, th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Online Learning Consortium
2021-03-01
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| Series: | Online Learning |
| Subjects: | |
| Online Access: | https://olj.onlinelearningconsortium.org/index.php/olj/article/view/2481 |
| _version_ | 1797327042612559872 |
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| author | Bettyjo Bouchey Erin Gratz Shelley Kurland |
| author_facet | Bettyjo Bouchey Erin Gratz Shelley Kurland |
| author_sort | Bettyjo Bouchey |
| collection | DOAJ |
| description |
In order to understand the nature of online student support services during the COVID-19 pandemic, 31 chief online officers representing a range of colleges and universities were interviewed in late Spring 2020. Findings highlighted issues of access and equity in online student support services, the rapid expansion of student services due to the pandemic, and how strength in online programming enabled a more seamless pivot to emergency remote operations. This study adds texture to the literature on the gaps between support services offered to face-to-face versus online students, and also provides a foundation for important questions regarding the future of online student support after COVID-19. The study also begins a dialog into the long-term ramifications of siloing online organizational units at institutions of higher education.
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| first_indexed | 2024-03-08T06:33:47Z |
| format | Article |
| id | doaj.art-dd3263e23b0a4a96856b5d82d4fbd06d |
| institution | Directory Open Access Journal |
| issn | 2472-5749 2472-5730 |
| language | English |
| last_indexed | 2024-03-08T06:33:47Z |
| publishDate | 2021-03-01 |
| publisher | Online Learning Consortium |
| record_format | Article |
| series | Online Learning |
| spelling | doaj.art-dd3263e23b0a4a96856b5d82d4fbd06d2024-02-03T11:09:41ZengOnline Learning ConsortiumOnline Learning2472-57492472-57302021-03-0125110.24059/olj.v25i1.2481Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher EducationBettyjo Bouchey0Erin GratzShelley KurlandNational Louis University In order to understand the nature of online student support services during the COVID-19 pandemic, 31 chief online officers representing a range of colleges and universities were interviewed in late Spring 2020. Findings highlighted issues of access and equity in online student support services, the rapid expansion of student services due to the pandemic, and how strength in online programming enabled a more seamless pivot to emergency remote operations. This study adds texture to the literature on the gaps between support services offered to face-to-face versus online students, and also provides a foundation for important questions regarding the future of online student support after COVID-19. The study also begins a dialog into the long-term ramifications of siloing online organizational units at institutions of higher education. https://olj.onlinelearningconsortium.org/index.php/olj/article/view/2481student support servicesstudent retention servicesstudent tutoringstudent advisingChief Online OfficersCOVID-19 |
| spellingShingle | Bettyjo Bouchey Erin Gratz Shelley Kurland Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education Online Learning student support services student retention services student tutoring student advising Chief Online Officers COVID-19 |
| title | Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education |
| title_full | Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education |
| title_fullStr | Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education |
| title_full_unstemmed | Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education |
| title_short | Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education |
| title_sort | remote student support during covid 19 perspectives of chief online officers in higher education |
| topic | student support services student retention services student tutoring student advising Chief Online Officers COVID-19 |
| url | https://olj.onlinelearningconsortium.org/index.php/olj/article/view/2481 |
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