CONSUMER’S ORIENTED DENTAL SERVICE QUALITY ASSESSMENT USING THE SERVQUAL MODEL
Consumers oriented quality in dental health services has become more important in the era of free competition. Perceived quality by the community has been closely related with their previous experience level of satisfaction on the quality of services they received. The information on the perceived q...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Dentistry, Universitas Indonesia
2015-06-01
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| Series: | Journal of Dentistry Indonesia |
| Subjects: | |
| Online Access: | http://jdentistry.ui.ac.id/index.php/JDI/article/view/325 |