Users satisfaction based on the dimensions of quality of Parasuraman, Zeithaml and Berry
The aim of this study was to assess the satisfaction of users of the hospital, based on the dimensions of quality of Parasuraman, Zeithaml and Berry: Reliability, Responsiveness, Assurance, Empathy and Tangibility. The study occurred in a private hospital, a small one. The population consisted of 71...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal Fluminense, Escola de Enfermagem Aurora de Afonso Costa
2009-08-01
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| Series: | Online Brazilian Journal of Nursing |
| Subjects: | |
| Online Access: | http://www.objnursing.uff.br/index.php/nursing/article/view/2403 |