How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion
Patients are increasingly describing their healthcare experiences publicly online. This has been facilitated by digital technology, a growing focus on transparency in healthcare and the emergence of a feedback culture in many sectors. Due to this area being previously unexplored, the objective of th...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2019-07-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol6/iss2/9 |