Attitudes of hotel managers towards reviews

The purpose of this study is to evaluate the attitudes of hotel managers towards online reviews. The sample of this quantitative study consists of all the 4 and 5 star hotels in Turkey which have tourism operation licences. The questionnaire form designed for this study is sent to hotel m...

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Bibliographic Details
Main Authors: Serkan Bertan, Volkan Altintas
Format: Article
Language:English
Published: Instituto Universitario de Investigaciones Turísticas 2017-12-01
Series:Investigaciones Turísticas
Online Access:https://investigacionesturisticas.ua.es/article/view/10877