A Patient Journey Map to Improve the Home Isolation Experience of Persons With Mild COVID-19: Design Research for Service Touchpoints of Artificial Intelligence in eHealth

BackgroundIn the context of the COVID-19 outbreak, 80% of the persons who are infected have mild symptoms and are required to self-recover at home. They have a strong demand for remote health care that, despite the great potential of artificial intelligence (AI), is not met by the current services o...

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Bibliographic Details
Main Authors: He, Qian, Du, Fei, Simonse, Lianne W L
Format: Article
Language:English
Published: JMIR Publications 2021-04-01
Series:JMIR Medical Informatics
Online Access:https://medinform.jmir.org/2021/4/e23238