Seven steps to successful change: How a large academic medical center prepared patients for organizational change

Seven steps to successful change: How a large academic medical center prepared patients for organizational change

Vanderbilt University Medical Center (VUMC) launched a new electronic health record (EHR) in a “big bang” implementation that saw the new software go live across multiple hospitals, clinics and geographic locations in a single morning. The organization rightly focused most of its energy on preparing...

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Bibliographic Details
Main Authors: Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg, Jason Morgan
Format: Article
Language:English
Published: The Beryl Institute 2019-11-01
Series:Patient Experience Journal
Subjects:
patient experience
ehr
change management
communication
transformation
workforce preparation
patient satisfaction
project management
consumer experience
Online Access:https://pxjournal.org/journal/vol6/iss3/16

Internet

https://pxjournal.org/journal/vol6/iss3/16

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