CAMPUS SENTIMENT ANALYSIS E-COMPLAINT USING PROBABILISTIC NEURAL NETWORK ALGORITHM

CAMPUS SENTIMENT ANALYSIS E-COMPLAINT USING PROBABILISTIC NEURAL NETWORK ALGORITHM

E-complaint is one of the technologies which is used to collect feedback from customers in the form of criticism and suggestions using electronic systems. For some companies or agencies, ecomplaint is used to provide better services to its customers. This study is aimed to perform sentiment analysi...

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Bibliographic Details
Main Authors: Mohammad Zoqi Sarwani, Wayan Firdaus Mahmudy
Format: Article
Language:English
Published: Informatics Department, Engineering Faculty 2016-07-01
Series:Jurnal Ilmiah Kursor: Menuju Solusi Teknologi Informasi
Subjects:
Probabilistic Neural Network
PNN
E-Complaint
TF/IDF
Online Access:https://kursorjournal.org/index.php/kursor/article/view/88

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