An investigative study of customers’ experience in customized customer contact services in Oporto hotels
Several hospitality industry operations face the concerns of coordinating and organizing a customized customer contact service point for their customers, especially with the connection with the customer preference and details. Hence, customers experience some series of intermittent communications wh...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2019-10-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_77_vol_8_5__2019_portugal.pdf |