Assessment of the service quality in public transport (analysis of research in Lviv, Ukraine)

Assessment of the service quality in public transport (analysis of research in Lviv, Ukraine)

The paper assesses the quality of public transport services and the influence of individual components on the value of the overall satisfaction level with transport services. Public transport has many benefits in terms of energy savings, environmental impact, social equity and urban economy. The ana...

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Bibliographic Details
Main Authors: Mykola Zhuk, Halyna Pivtorak, Ivanna Gits
Format: Article
Language:English
Published: Lviv Polytechnic National University 2024-12-01
Series:Transport Technologies
Subjects:
public transport
service quality
satisfaction level
travel time
waiting time
socio-economic indicators
Online Access:https://science.lpnu.ua/tt/all-volumes-and-issues/vipusk-4-nomer-2-2023/assessment-service-quality-public-transport-analysis

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