Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital

Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital

Abstract Background In Brazil, many public hospitals face constant problems related to high demand vis-à-vis an overall scarcity of resources, which hinders the operations of different sectors such as the surgical centre, as it is considered one of the most relevant pillars for the proper hospital f...

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Bibliographic Details
Main Authors: Jurandir Barreto Galdino Junior, Hélio Roberto Hékis, José Alfredo Ferreira Costa, Íon Garcia Mascarenhas de Andrade, Eric Lucas dos Santos Cabral, Wilkson Ricardo Silva Castro, Davidson Rogério de Medeiros Florentino, Tiago de Oliveira Barreto, João Florêncio da Costa Júnior
Format: Article
Language:English
Published: BMC 2022-01-01
Series:BMC Medical Informatics and Decision Making
Subjects:
Surgical centre
Fuzzy logic
QFD
Quality
SERVQUAL
Online Access:https://doi.org/10.1186/s12911-022-01746-4

Internet

https://doi.org/10.1186/s12911-022-01746-4

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