Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale

Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale

Objective: To investigate patients' perception of service quality at hospitals in nine Chinese cities and propose some measures for improvement. Methods: The ServQual scale method was used in a survey involving patients at out-patient and in-patient facilities in Shanghai, Chongqing, Chengdu, N...

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Bibliographic Details
Main Authors: Min Li, Douglas Bruce Lowrie, Cheng-Yu Huang, Xiang-Chan Lu, Ying-Chu Zhu, Xing-Hua Wu, Mayila Shayiti, Qiong-Zhen Tan, Hua-Ling Yang, Si-Yuan Chen, Pan Zhao, Sheng-Hua He, Xiu-Rong Wang, Hong-Zhou Lu
Format: Article
Language:English
Published: Wolters Kluwer Medknow Publications 2015-06-01
Series:Asian Pacific Journal of Tropical Biomedicine
Subjects:
China
City hospital
Patients
Service quality
Evaluation
Online Access:http://www.sciencedirect.com/science/article/pii/S2221169115000775

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http://www.sciencedirect.com/science/article/pii/S2221169115000775

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