PENGARUH DIMENSI BANKING SERVICE QUALITY (BSQ) TERHADAP KEPUASAN NASABAH BANK

Abstract: Effect of Banking Service Quality (BSQ) Dimensions towards Bank Customer Satisfaction. This study aims to determine the effect of Banking Service Quality (BSQ) to the customer satisfaction of BPD Bank in DIY. This research is a survey research with a sample of 1.536 respondents. The sample...

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Bibliographic Details
Main Authors: Sri Sumardiningsih, Wawan Sundawan, Lies Endarwati, Arif Wibowo, Yulia Ayriza
Format: Article
Language:Indonesian
Published: Universitas Negeri Yogyakarta 2012-10-01
Series:Jurnal Economia
Online Access:http://journal.uny.ac.id/index.php/economia/article/view/1222