A comparative analysis of service quality among ECOWAS seaports
Customers' expectations and perceptions about service quality continue to remain essential for the growth and survival of firms. In the case of seaports, these expectations and perceptions cannot be overemphasized given that, seaports are at the heart of international trade. Considering the rol...
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| Format: | Article |
| Language: | English |
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Elsevier
2020-07-01
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| Series: | Transportation Research Interdisciplinary Perspectives |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2590198220300634 |