PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Rumah Makan Suka Ramai Kota Kupang)
This research was conducted at Suka Ramai Restaurant, Kupang City.The purpose of this research is to know the influence of Service Quality consisting of Tangible, Responsiveness, Reliability, Assurance, and Empathy partially and simultaneously to Customer Satisfaction. The population in this reseac...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Nusa Cendana
2019-07-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/1362 |