Veteran Patient Experience Academy: Putting Veterans First

With a national priority to make the Veteran Health Administration (VA) a leading customer service organization and provide patient-centric services to veterans and their families, the Wilmington VA Medical Center (W VAMC) partnered with the University of Delaware’s Department of Hospitality and Spo...

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Bibliographic Details
Main Authors: Ali A. Poorani PhD, Vincent Kane Director
Format: Article
Language:English
Published: SAGE Publishing 2021-07-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/23743735211034619