EVALUATION OF THE CAPABILITY OF THE MOBILE PHONE SERVICE IN SOUTHERN BRAZIL THROUGH THE PERCEPTION OF ITS CUSTOMERS
This study aimed to analyze, in a quantitative and qualitative way, the perception of quality verified by costumers in the mobile phone service in Southern Brazil through the annual quality perception survey conducted by the Brazilian Agency of Telecommunication (Anatel). A questionnaire was applied...
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| Format: | Article |
| Language: | English |
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2018-06-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v12-n2/9.pdf |