Impact of six sigma methodology and strategic thinking on operational performance of tourism operations
Identifying and meeting the specific expectations of customers and delivering high-quality service to customers in the tourism industry is imperative for sustaining competitiveness. This study aims to identify the mediation effect of strategic thinking between six sigma and the operational performan...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2020-03-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_21_vol_9_2__2020_iraq.pdf |