The role of change management in trust formation in commercial banks

Trust in commercial banks is considered to be one of the vital factors affecting the success of commercial banks’ activities. However, the level of trust in banks has decreased during last years and is quite low at present. Therefore, it is necessary to change the confidence level to higher. This sc...

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Bibliographic Details
Main Authors: Juris Iljins, Viktorija Skvarciany
Format: Article
Language:English
Published: Vilnius Gediminas Technical University 2015-12-01
Series:Business: Theory and Practice
Subjects:
Online Access:https://journals.vgtu.lt/index.php/BTP/article/view/8244