Low Volume, Funding, Staffing and Technical Problems are Key Reasons for Discontinuation of Chat Reference Services. A review of: Radford, Marie L., and M. Kathleen Kern. “A Multiple‐case Study Investigation of the Discontinuation of Nine Chat Reference Services.” Library & Information Science Research 28.4 (Sept. 2006): 521‐47.
<b>Objective</b> – To investigate the reasons behind the cessation of 9 virtual (chat) reference services.<br><b>Design</b> – Multiple case‐study investigation<br><b>Setting</b> – Academic, public, and special libraries in the United States.<br>&...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2007-09-01
|
| Series: | Evidence Based Library and Information Practice |
| Subjects: | |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/438/511 |