Risk Management in E-Commerce—A Fraud Study Case Using Acoustic Analysis through Its Complexity

Risk Management in E-Commerce—A Fraud Study Case Using Acoustic Analysis through Its Complexity

This work aimed to develop business intelligence towards fraud detection using buyer-placed information combined with the sound analysis from a confirmation purchase call. We used a dataset of 789 orders in 2018, provided by different e-commerce websites and calls fulfilled from every Brazilian stat...

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Bibliographic Details
Main Authors: Diego C. Nascimento, Bruno Barbosa, André M. Perez, Daniel O. Caires, Edgar Hirama, Pedro L. Ramos, Francisco Louzada
Format: Article
Language:English
Published: MDPI AG 2019-11-01
Series:Entropy
Subjects:
sound analysis
acoustic indexes
entropy
fraud detection
Online Access:https://www.mdpi.com/1099-4300/21/11/1087

Internet

https://www.mdpi.com/1099-4300/21/11/1087

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