Matrix approach for the design of service delivery systems
The gradual change that is occurring from a purely functional approach to one of process, is conditioned from outside and from within organizations. The world changes faster, from one to the next decade. The politic-economic, social and technological conditions of the first half of the 20th century...
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| Format: | Article |
| Language: | English |
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Universidad del Magdalena
2017-04-01
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| Series: | CLIO América |
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| Online Access: | http://revistas.unimagdalena.edu.co/index.php/clioamerica/article/view/2078 |