Korelasi Zone-Of-Tolerance Pada Service Quality Terhadap Customer Value Di PMK (Pemadam Kebakaran) Surabaya
The particular service delivered by Fire Brigade in Surabaya is one of the services factory which represents a low intensity of employee and low customer interaction/customization that leads to an obligation of delivering good service quality from service providers to their customers. In delivering...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Petra Christian University
2010-01-01
|
| Series: | Jurnal Manajemen dan Wirausaha |
| Subjects: | |
| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18174 |