Influence of Emotion Distribution and Classification on a Call Processing for an Emergency Call Center
The article addresses the influence of two aspects on speech emotion recognition utilization for an emergency call center: a frequency of a caller experiencing certain emotional state and classification methods used for speech emotion recognition. In situations when more simultaneous calls in an eme...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Telecommunications Society, Academic Mind
2021-12-01
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| Series: | Telfor Journal |
| Subjects: | |
| Online Access: |
http://journal.telfor.rs/Published/Vol13No2/Vol13No2_A3.pdf
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