Influence of Emotion Distribution and Classification on a Call Processing for an Emergency Call Center

Influence of Emotion Distribution and Classification on a Call Processing for an Emergency Call Center

The article addresses the influence of two aspects on speech emotion recognition utilization for an emergency call center: a frequency of a caller experiencing certain emotional state and classification methods used for speech emotion recognition. In situations when more simultaneous calls in an eme...

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Bibliographic Details
Main Authors: M. Bojanić, V. Delić, A. Karpov
Format: Article
Language:English
Published: Telecommunications Society, Academic Mind 2021-12-01
Series:Telfor Journal
Subjects:
affective computing
call center
speech emotion recognition
Online Access: http://journal.telfor.rs/Published/Vol13No2/Vol13No2_A3.pdf

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