Impact of 3G and 4G Technology Performance on Customer Satisfaction in the Telecommunication Industry

Impact of 3G and 4G Technology Performance on Customer Satisfaction in the Telecommunication Industry

This study investigates the impact of factors (network coverage, customer service, video calls, and downloading Speed) of 3G and 4G telecommunication services performance on customer satisfaction in the Punjab region of Pakistan. This research indicates how to make strong relations with customers an...

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Bibliographic Details
Main Authors: Inayatul Haq, Jahangeer Ahmed Soomro, Tehseen Mazhar, Ikram Ullah, Tamara Al Shloul, Yazeed Yasin Ghadi, Inam Ullah, Aldosary Saad, Amr Tolba
Format: Article
Language:English
Published: MDPI AG 2023-04-01
Series:Electronics
Subjects:
customer satisfaction
cellular industry
2G, 3G, 4G network coverage
wireless communication
telecom
Internet of things (IoT)
Online Access:https://www.mdpi.com/2079-9292/12/7/1697

Internet

https://www.mdpi.com/2079-9292/12/7/1697

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