Preparing the care relationship: a welcoming tool in health units Preparando la relación para atender al paciente: una herramienta para el acogimiento en unidades de salud Preparando a relação de atendimento: ferramenta para o acolhimento em unidades de saúde

This study aimed to identify and analyze aspects regarding the preparation for the worker-user relationship in a primary health care unit in a city in the state of São Paulo-Brazil, from the perspective of welcoming. The health work process is the theoretical basis of the study; participant observat...

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Bibliographic Details
Main Authors: Silvia Matumoto, Silvana Martins Mishima, Cinira Magali Fortuna, Maria José Bistafa Pereira, Maria Cecília Puntel de Almeida
Format: Article
Language:English
Published: Universidade de São Paulo 2009-12-01
Series:Revista Latino-Americana de Enfermagem
Subjects:
Online Access:http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0104-11692009000600012