Prioritization of Service Quality Influences on Patients` Satisfaction using Analytic Hierarchy Process: the Nigeria Experience
This paper proposed the use of Analytic Hierarchy Process (AHP) for the prioritization of factors influencing patients’ satisfaction with service quality dimensions of public teaching hospitals in Southwest Nigeria. To accomplish this purpose, data were collected from 326 respondents who were patien...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Dunarea de Jos University of Galati
2015-12-01
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| Series: | Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics |
| Online Access: | http://www.eia.feaa.ugal.ro/images/eia/2015_3/AmoneOyatoyeAdebiyi.pdf |