Prioritization of Service Quality Influences on Patients` Satisfaction using Analytic Hierarchy Process: the Nigeria Experience

Prioritization of Service Quality Influences on Patients` Satisfaction using Analytic Hierarchy Process: the Nigeria Experience

This paper proposed the use of Analytic Hierarchy Process (AHP) for the prioritization of factors influencing patients’ satisfaction with service quality dimensions of public teaching hospitals in Southwest Nigeria. To accomplish this purpose, data were collected from 326 respondents who were patien...

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Bibliographic Details
Main Authors:	Bilqis Bolanle AMOLE, Emmanuel Olateju OYATOYE, Sulaimon Olanrewaju ADEBIYI
Format:	Article
Language:	English
Published:	Dunarea de Jos University of Galati 2015-12-01
Series:	Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics
Online Access:	http://www.eia.feaa.ugal.ro/images/eia/2015_3/AmoneOyatoyeAdebiyi.pdf

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