The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management

The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management

IntroductionCustomer-centered management theory has considerable potential for increasing the quality of higher education (HE) in China and promoting its sustainable development.MethodsThis study applied customer-centered enterprise management theory to develop an HE stakeholder satisfaction scale b...

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Bibliographic Details
Main Authors: Feng Pan, Liu Liu, Zhen Wang
Format: Article
Language:English
Published: Frontiers Media S.A. 2022-12-01
Series:Frontiers in Psychology
Subjects:
customer-centered
universities
innovative management tool
satisfaction
China
Online Access:https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1043417/full

Internet

https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1043417/full

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